At aurorawings.com, we recognize that travel plans can sometimes shift unexpectedly. Our Cancellation Policy is intended to offer clarity and flexibility for travelers who need to cancel or adjust their flight reservations. You may cancel a booking by logging into your aurorawings.com account or by contacting our customer support team directly. Please note that cancellation fees may apply, as determined by the specific airline's regulations and the timing of your request relative to the departure date.
Our Refund Policy is established to ensure that qualifying refunds are handled efficiently and in line with industry standards. We emphasize transparency and fairness when processing refund requests to maintain customer satisfaction. Once your refund is approved, we will issue the credit to the original payment method used for the booking. Keep in mind that processing times can vary depending on your payment provider and bank. If you wish to check the status of your refund, please reach out to our customer support team. We are dedicated to keeping you updated and resolving any concerns you may have throughout the refund process.